Our offer
Our certificates
Java and .Net Solutions
Our offer includes the construction of dedicated IT systems at all stages of their development.
Analysis
By analysizing the needs of the customer combined with the understanding of the company’s currently operational solutions and processes, we are able to offer the most effective and the optimal solution and choose the right technology.
Development
We have an experienced team of developers and team leaders to ensure that Entiveo delivers top-notch solutions.
Documentation
We understand the importance of providing proper documentation. Years of experience and observing the products used by our clients showed us that such documentation was not always provided. Our standard operating procedure is to provide a product with full documentation – including analytical, technical, implementation documentation, plus user and administrator documentation.
Implementation and support
We offer our customers full support during testing, deployment and later in the period of stabilization and the use of the software.
Training
Our offer includes conducting extensive training for every system delivered. The scope of the training depends entirely on the client (we are happy to offer suggestions).
AI bots
We build AI bots based on your organization’s knowledge that handle customer questions directly on your website. The bot learns from the materials you provide (FAQs, terms and conditions, manuals, knowledge base, product descriptions, policies) and delivers consistent answers in your brand’s language and tone — 24/7.
Our bots work well, among others, in:
- customer support and sales (questions about the offer, pricing, availability, comparisons, recommendations),
- technical support (step-by-step instructions, resolving common issues),
- operational processes (statuses, required documents, procedures, SLAs),
- regulated industries (answers aligned with policies and up-to-date documentation).
As part of the implementation, we provide:
- preparation and structuring of knowledge sources (your organization’s knowledge base),
- bot configuration and website integration (widget/chat),
- quality mechanisms: source-referenced answers, topic boundaries, escalation to a human,
- analytics and continuous improvement based on real customer conversations.
Result: faster responses, lower support costs, and consistent, controlled customer communication — without compromising quality.
IT Systems integration
Integrated IT environment is a key success factor to optimal resources use in every organization focused on improvement. The synergy effect is obvious – we can deliver more from tightly and well-connected systems.
What you can achieve by IT systems integration?
- data coherence, automated actualization of data between systems
- accurate data available in your organization
- data presenting in the consistent way not depending on the source
We can help in choosing and implementing appropriate integration platform or other solution in line with your requirements. We have experience in implementing integration solutions based on IBM and Oracle integration platforms.
Project management
It is the Project Manager experience and workshop that is most often the key success factor in the project.
Entiveo has PMs with years of experience in delivering IT projects. Our PMs used to be programmers and IT architects, so not only do they know project management methodologies (confirmed with Prince2 Foundation/Practitioner certificates), but they also understand the essentials of software implementation.
Our PMs are able to deliver full spectrum of services, from technical team leadership , through the project to portfolio management.
IT Audits (IT Due Diligence)
We support investors and management teams of technology companies in assessing the condition of IT prior to an acquisition, merger, or a significant change of ownership. We have carried out audits for large, international investment funds as well as companies providing payment services (including online card payments).
Our audits cover three key areas:
- IT processes and organization – service management approach, quality of operational practices, procedures, business continuity.
- IT team – competencies, division of responsibilities, people-related risks, ability to maintain and evolve systems.
- Architecture and systems ecosystem – application and integration landscape, security, scalability, stability, technical debt, and vendor dependencies.
The outcome of the audit is a clear list of risks, gaps, and “areas requiring special attention” that we recommend addressing after the transaction, together with priorities and recommended remediation actions.